FAQ

These FAQs will answer the most basic and common questions. If you have any other questions, please don't hesitate to contact us.

Frequently Asked Questions

Can you create my artwork for me? Can you make changes to my artwork?

While our prepress department is geared mainly toward preparing your artwork for successful printing, we do have designers on staff who can work with you to get artwork created for print. We can recreate the logo you've sketched on a napkin or update the files you haven't had printed in years. We can reformat your old catalog into a fresh new look or flow your text files into a completely new document. We will work with you to produce what you need. Any artwork beyond basic preparation for print output is billed at $80 per hour.

Can I see samples?

Certainly! We are proud of the work we produce and look forward to sending you samples and answering any questions you might have.

Can my artwork contain screens, gradients or halftones?

That depends on how it will be produced. Products that are to be pad printed (screened) need to have only solids, but virtually every other printing format allows for screens, gradients and halftones. Please be aware that blends and fades that are screen printed won't appear as smooth on the printed piece as they appear on your monitor or from your office printer. If you have any question, feel free to send us your artwork and we can let you know if it is suitable for the type of printing you've requested. We can also help you come up with solutions for those hard-to-print pieces you've designed.

Can we use digital pictures from our website?

Website images are usually 72 dpi (low resolution that speeds loading of the page on the computer). In order for your printed images to be crisp and clear, we need artwork that is 300 dpi. Of course, you may choose to use a low resolution image, but it will appear jagged or fuzzy on the printed piece.

What is the difference between an EPS file and a TIFF, JPG or GIF?

EPS is a vector format designed for printing to PostScript printers and imagesetters. It is considered the best choice for high resolution printing of illustrations because it can be enlarged while maintaining sharpness and clarity. A TIFF is a versatile bitmap graphic format that is great for high resolution printing to PostScript printers and image setters but can't be enlarged without a reduction in quality. JPG and GIF are also bitmap based, but these formats save lower resolution files. We prefer TIFF over JPG or GIF files. Please note that saving a low resolution GIF/JPG file as an eps or high resolution file does not improve the quality of the image. Simply put, you must start with a good quality image in order for the final printed images to be crisp and clear.

What is the difference between spot color and four color process?

In four color process printing, the four process colors (cyan - a bright blue, magenta - fuchsia, yellow and black) are blended, using tiny dots, to create other colors. Color photos must be printed as four color process. Most gradients and blended colors require 4 color process. Fine lines and tiny type are not recommended on four color process pieces (unless the fine lines and tiny type are printed in only one of the process colors, such as black) because the blending of inks - remember, that is accomplished with very small dot patterns - doesn't give a clean appearance on fine lines.
Spot colors are inks that are premixed, so they are printed as just one color - without the tiny dots required for four color process. Halftone screens and basic blends are possible with spot colors, but are limited in range. Spot colors are ideal for materials in which a particular color (such as a logo) must be exactly the same color every time it is printed, on different types of stocks and even by different vendors.

How should I prepare my artwork files for printing?

There are a number of ways to prepare files so that they will output properly.
1) PDF - The preferred method. All PDFs must be saved as high resolution files with fonts and links embedded. You will also need to include crop marks and any bleed necessary to produce the job when saving the PDF.
2) Live Files - We can accept files from most layout or graphic programs. Many page layout programs have a "collect" or "package" function that gathers all fonts and graphics used in the file. If your software program doesn't have this function, you will need to manually gather all font and graphics used to create the file and send them along with your file. Be sure to include fonts used in placed graphics. It is always advisable to compress (ZIP or STUFF) your files before sending them by either email or upload to our FTP site. This reduces the size of the files so that they transfer more quickly and also reduces the incidence of file corruption.
3) If you don't want to send fonts and links, simply convert all type to curves and embed all graphics. Once links are embedded and text is converted to curves, we can't make changes to your files.

What are the most common mistakes in files submitted to you?

Missing fonts, missing bleed, undefined colors, missing links and graphics formatted incorrectly.

Why do I have to back up four color process printing with white on clear materials?

Four color process inks are designed to be transparent so they can mix and create other colors when they overlap. Without white backup on clear material, these transparent inks seem to disappear when they are put on a window or other surface. A white underprint solves this problem, helping the printed image to show on clear surfaces.

How do I send artwork and attachments to you?

You have a number of options. If you are in the Wichita, KS area, you can burn your files to a CD or jump drive and bring them to our offices. If your files are relatively small, you can email them to your sales representative or art@ps-printsource.com. If the files are too large to email, we recommend uploading them to our FTP site.

What is your minimum order quantity?

Decals - 25, with price breaks at 50, 125, 250, 500, 1,000, 1,500, 2,500, 5,000 and 10,000

Bumper Stickers - 125, with price breaks at 250, 500, 1,000, 1,500, 2,500, 5,000, 10,000 and 15,000

Floor and Carpet Graphics - 12, with price breaks at 25, 50, 125, 250, 500 and 1,000

Roll Labels - 1,000 with price breaks at 2,000, 3,000, 5,000, 10,000, 15,000, 25,000 and 50,000

Service Due Static Clings - 500 with price breaks at 1,000, 1,500, 2,500, 5,000, 10,000 and 15,000

Please call your sales representative for minimums on other products. We work hard to keep costs low - tell us what you need and we'll work with you to determine the most economical way to produce your job. We have such a wide variety of production methods at our disposal that we feel confident that, by working together, we'll come up with a solution for all your printing needs.

Can I make changes to my document before it is printed?

Sure - we won't print your job until you have approved a proof. You can make changes at any time before the job is printed. If we make a mistake, we will happily fix it and send you another proof at no charge. All other changes or alterations are charged at $55 per hour.

What is your standard turn-around time?

Usually around 2 weeks, but it varies for different products. We are committed to meeting your deadlines, that's why we'll work with you to get your job printed and delivered in a timely manner. Give your Sales Representative a call for a custom quote.

Will I see a proof to approve before you go to print?

We provide a prepress proof (not actual printed sample, but a low cost inkjet print from your files) on all jobs. Proofs are used for checking that all text, graphics and colors come out as expected before going to press. You are responsible for proofreading, checking finished size and assuring that all elements appear as expected.

Will I receive the exact quantity I order?

Printing industry standards allow for 10% over/under. Set-up and printing makes exact counting of finished pieces while they are on the press extremely difficult. We reserve the right to deliver and charge you for up to 10% more or less finished pieces than you ordered. If you need an exact amount, we recommend adding 5-10% to your order and telling your Sales Representative exactly how many finished pieces you must have.

What forms of payment do you accept?

We accept payment by check, money order, cash and credit card (Visa, MasterCard, Discover, and American Express). For repeat customers who we work with regularly, we set up 30 day terms with credit approval.